Policies and Terms & Conditions
SHOP DELIVERY, RETURNS & EXCHANGES This website is operated by Roller Girl Gang CIC trading as “The Skate Sanctuary”. Where these terms and conditions use terms such as "we", "us" and "our" they refer to Roller Girl Gang CIC trading as “The Skate Sanctuary”. OFFICE HOURS: We will respond to emails when staff are at The Skate Sanctuary. Please check our opening times for these as they are different during school holidays and term times. We will always do our best to respond to questions and queries as soon as possible, however, please allow up to 48 hours for us to respond to you at busy times. Due to our working time, this may mean you are waiting a few days for a response. Monday is our busiest day of the week, so please be aware when you send an enquiry. DELIVERY: UK - All our items are sent using a trackable service (Tracked 48 service with Royal Mail) as we want you to get your goodies safely! Please be aware that Tracked 48 service can take 2-3 working days to deliver. We also offer Tracked 24. In some areas of the UK this can take up to 2 days to reach you. If you specifically require next day delivery, please contact us before placing your order and we will ensure we do everything we can to send your items out as soon as possible. You can also make your order and collect from us at our store in The Skate Sanctuary, Mabgate Mills or a session at The Sikh Centre sports hall. We will send out orders as soon as possible; please allow up to 5 days for delivery, although most orders are received much sooner. If you would like items that are not currently in stock, we aim to update the item listing when we have information. If there is no information, it is because we don't know! You are responsible for entering your address correctly - we will post to the address provided when you checkout. Overseas - select the postage for your part of the world. If your postage turns out to be cheaper, we will refund the difference. We send all our international items tracked and signed for (assuming your country offers this service.) Occasionally we find the postage will be much more expensive than the guide price on our website. In this case we will contact you and ask if you will pay the extra postage cost or you wish to cancel your order. You are responsible for entering your address correctly - we will post to the address provided when you checkout. MISTAKES: Should you make a mistake with your order, you must contact us as soon as possible to let us know there is a problem. We accept that mistakes happen (we make mistakes too), so have created a more efficient way for you to let us know. You can WhatsApp (link at bottom of page) or email us: shop@rollergirlgang.co.uk and put MISTAKE + order number in the subject line or click here. We will scan for these emails before 12 noon before we pack your order. If you have changed your mind, put the wrong address, then please use this email. If your email is not about an urgent mistake with your order, we will respond during our office hours as soon as possible. At busy times please allow up to 48 hours for a response. Sometimes, we make mistakes and send out the wrong item. If this should happen, please contact us without delay and we will put things right for you as quickly as possible. Where is it our mistake, we will always refund the cost of postage to recover the item. As a small business we cannot afford to compensate you further. RETURNS: All items may be returned in unopened, unused, unworn condition within 30 days of receiving your order. You must contact us prior to returning an item. Return postage is at buyer's expense. Please note that custom order items cannot be returned. This includes boots that have been fitted to plates and custom dyed wheels. We are only able to accept returns of custom orders where the manufacturer has agreed there is a fault with the item. EXCHANGES: If you have any questions about size, please ask before purchasing. If you do order the wrong size, we can exchange this for a difference size, assuming the item is in perfect, unused and unworn condition. You are responsible for the return postage of your item and the postage to have the correct size sent back to you. We can exchange your unused and unworn goods, but you will need to pay for return postage. We always suggest using a trackable service for peace of mind. You must contact us prior to returning an item. Once this item has been received by us, we can process your exchange. Very occasionally we send out the wrong size of an item - please let us know that we made a mistake and send the item back to us. We will exchange it at no further postage cost and refund you any return postage. Please note that custom order items cannot be exchanged. This includes skates that have been fitted to plates, or skate packages where you select the wheel. CHRISTMAS EXCHANGES & RETURNS All goods purchased throughout November and December as gifts are subject to extended returns or exchanges. The final date for November returns / exchanges to be completed will be the end of the first week in January. The first week in January or 30 days from our order / receipt date - whichever is longer. We include this extended period as a goodwill gesture in addition to statutory terms and conditions. As a small business we appreciate you looking out for us and trust that you will continue to support us by exchanging goods rather than asking for a refund. ENQUIRIES: Would you like a custom skate build or would like us to consider stocking a new product? We would love to help in any way we can, so drop us an email here. We will respond to emails during office hours and aim to respond as soon as possible. During busy times, please allow up to 48 hours for a response. You can also check our Frequently Asked Questions page. PAYMENT PLANS: We offer a buy now pay later service via Payl8r as well as a Payment plan in store which allows you to save for your skates with us without incurring debt. For more details on these plans, please see the relevant pages on our website ONLINE ORDERS VS IN-STORE CUSTOMERS: All our goods have been purchased and are in-store, available to purchase at any time. We work with suppliers all over the world to offer high quality goods from trusted companies. We are not able to reserve items that have not been paid for or order in goods from abroad without a pre-order. All the goods we have are for sale and we trust that customers in-store will treat any boots they try for fitting with the utmost care. Occasionally, we decide to replace these boots and will declare any marks or that they have been tried on in store, along with a description and photos of any damage there may be. We usually offer these boots at a discounted price.
GENERAL TERMS AND CONDITIONS This website is operated by Roller Girl Gang CIC trading as “The Skate Sanctuary”. Where these terms and conditions use terms such as "we", "us" and "our" they refer to Roller Girl Gang CIC trading as “The Skate Sanctuary”. We offer this website, including all the information, tools and services available on it, on the condition that you accept the terms and conditions below and by purchasing something from us, you are deemed to have accepted these terms and conditions. You can view the most current version of these terms and conditions at any time by visiting this website page. We reserve the right to update, change or replace any part of these terms and conditions, without prior notice to you, by posting updates on this page. It is your responsibility to check this page on each visit to our website, read these terms and conditions and ensure you understand them before making a purchase. We reserve the right to refuse service to anyone, for any reason, at any time. Any content that you enter onto this website may be transferred unencrypted and involve transmissions over various networks and may involve changes in order to conform and adapt to the technical requirements of connecting networks or devices. Please see our Privacy Policy to understand how your data is stored and used. You may not reproduce, duplicate, copy, sell, resell or otherwise exploit for commercial gain, or otherwise, any portion of any of the content on the website or any other part of the service that we offer on this website. ONLINE SHOP TERMS Our website offers a range of products and or services for sale. Where we refer to an 'item' we are referring to a single product or service available for purchase on this website. We will take all reasonable care to ensure that the details displayed for a particular item offered for sale are correct at the time when the information was entered onto the system. This includes the colours and textures of products. When you place your order through our online shop, you will receive an email that states your order is subject to acceptance. Where you place an order with us using our Payment Plan service, once you have paid the deposit, the terms and conditions of sale apply. We have accepted your order once it has been fulfilled. We may be unable to accept your order for one of the reasons below: The item you have ordered is out of stock We cannot authorise your payment or have reasonable grounds to suspect your payment may be fraudulent There has been a pricing or product description error (typographical) There is a system or procurement failure You have failed our customer validation checks MODIFICATIONS TO OUR SERVICE AND PRICING Prices for items are subject to change without notice. We reserve the right to, at any time, modify or discontinue any part of the service that we offer, or any part of content thereof, without any notice to you. We accept no liability to you or to any third-party for any modification, price change, suspension or discontinuation of the service. PAYL8R Should you select Payl8r at the checkout, you are bound to the terms and conditions provided by them. Please ensure you read these carefully, as you are entering into a credit agreement. Should you cancel an order placed with Payl8r, we will deduct an 8% administration fee. This fee is passed on to us. ORDER CANCELLATION If you wish to cancel an order you must notify us the same day with your order number. We are as efficient as possible and strive to send orders out the same day where possible. This may not be possible if your order contains a pre-order or special-order item. We are happy to refund an order that has not yet been fulfilled, providing it is not for a custom item. Where you have asked us to order a specific item, or where we have altered skates for you, by changing the wheels or toe stops, or completed a custom build, we will not be able to refund or exchange. Where you have made a pre-order for roller skates that have not yet been received, we will issue you a full refund should you ask. We are not able to control the delivery times of roller skates that have been pre-ordered. Pre-orders that have been made using the Payl8r facility will be subject to an 8% administration charge. This is passed onto us by Payl8r. That means, we will refund your full order, minus 8% of the total goods value. LIABILITY AND INDEMNITY We shall not be liable for any direct, special, indirect or consequential or incidental damages including loss of profit or loss of opportunity as a result of the use of or the inability to use any items that have been ordered on this website. You agree to indemnify us and our agents, officers, directors and employees, immediately and on demand, against all claims, liability, damages, costs and expenses, including legal fees, arising out of any breach of any of our terms and conditions. We shall have no liability to pay any money to you by way of compensation. JURISDICTION These terms and conditions shall be governed in accordance with English Law and are subject to the exclusive jurisdiction of the courts of England & Wales. ENTIRE AGREEMENT These terms and conditions combined with our published Privacy Policy and Postage & Refund Policy constitute the entire agreement between the parties and supersede any and all preceding and contemporaneous agreements between you and us whether written or oral. Should any delay or failure to comply with our obligations under these terms and conditions arise where it is beyond our reasonable control, we will not be responsible to you for such delay or failure nor liable for any loss that you incur, howsoever caused
PRIVACY POLICY This website is operated by Roller Girl Gang CIC trading as “The Skate Sanctuary”. Where these terms and conditions use terms such as "we", "us" and "our" they refer to Roller Girl Gang CIC trading as “The Skate Sanctuary”. We receive, collect and store any information you enter on our website or provide us in any other way. In addition, we collect the Internet protocol (IP) address used to connect your computer to the Internet; login; e-mail address; password; computer and connection information and purchase history. We may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page. We also collect personally identifiable information (including name, email, password, communications); payment details (including credit card information), comments, feedback, product reviews, recommendations, and personal profile. When you conduct a transaction on our website, as part of the process, we collect personal information you give us such as your name, address and email address. Your personal information will be used for the specific reasons stated above only. We collect such Non-personal and Personal Information for the following purposes: To provide and operate the Services. To provide our Users with ongoing customer assistance and technical support. To be able to contact our Visitors and Users with general or personalised service-related notices and promotional messages. To create aggregated statistical data and other aggregated and/or inferred Non-personal Information, which we may use to provide and improve our respective services. To comply with any applicable laws and regulations. Our company is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall. We collect cookies to enhance your experience of using our website. We do this automatically and without asking. By using our website, we assume you consent to this. Most of the cookies are short-term and are automatically deleted when you leave our website. If you sign in to our website, we may use cookies to check you have the correct membership level to access certain parts of the website. Should you not want these data files to be stored on their computer, you should take the necessary steps to block them. All direct payment gateways offered by Wix.com and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers. We may contact you to notify you regarding your account, to troubleshoot problems with your account, to resolve a dispute, to collect fees or monies owed, to poll your opinions through surveys or questionnaires, to send updates about our company, or as otherwise necessary to contact you to enforce our User Agreement, applicable national laws, and any agreement we may have with you. For these purposes we may contact you via email, telephone, text messages, and postal mail. If you don’t want us to process your data anymore, please contact us at skate@rollergirlgang.co.uk or send us mail to: The Skate Sanctuary, Mill 5, Ground Floor, Mabgate Mills, Macaulay Street, Leeds LS9 7DZ We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it. If you would like to: access, correct, amend or delete any personal information we have about you, you are invited to contact us at skate@rollergirlgang.co.uk or send us mail to: The Skate Sanctuary, Mill 5, Ground Floor, Mabgate Mills, Macaulay Street, Leeds LS9 7DZ
CLASSES, WORKSHOPS AND EVENT POLICY This website is operated by Roller Girl Gang CIC trading as “The Skate Sanctuary”. Where these terms and conditions use terms such as "we", "us" and "our" they refer to Roller Girl Gang CIC trading as “The Skate Sanctuary”. Our policies are designed to be fair and give everyone the best experience possible. Terms and conditions of booking a class / workshop / event via our website (updated May 2025): *Please check if you are able to hire skates / require your own skates as we do not provide hire skates for every class. *The Skate Sanctuary will provide a refund or move your booking if you cancel with more than 24 hours notice from the session start. You must inform us by email skate@rollergirlgang.co.uk. We will not accept cancellations by social media direct messenger services. We are sorry that we are not able to refund you or move your booking for cancellations with less than 24 hours notice. If you are unable to attend with less than 24 hours to go, you may sell your ticket on privately. *You undertake all activity at your own risk. The Skate Sanctuary cannot be held responsible for any accident or injury, and a waiver must be completed at the time of booking. Should you reschedule a session, we will assume you agree to your original waiver being transferred to the new date. *Photographs and video will be taken and used on social media. Please let us know if you do not wish to be included. Session times include Kit on and off time, so you may be required to cease skating up to 15 mins before the session ends to allow us to clear the venue on time Participants must vacate the venue promptly at the end of the session TERMS & CONDITIONS OF BOOKING Our regular Terms and Conditions of booking apply to all booked places, including Skate Pass holders booking a place under their membership. We require at least 24 hours’ notice to reschedule any class. We are a small business and are unable to fill places with less notice. To reschedule, please send an email to skate@rollergirlgang.co.uk. We are unable to accept cancellation requests via WhatsApp, DM or social media messaging. FAMILY AND CHILD SESSIONS We take safety in roller skating seriously. Your child must be on time for the class as we include a safety briefing, kit checks and warm up as an essential part of the class. If you are more than 10 minutes late, we reserve the right to not allow entry as it is disruptive, and no refund will be given. Due to limited space in the studio, we have room for one accompanying adult. Any babies or younger siblings are welcome but should not distract the class. We expect accompanying adults to assist younger children with getting their kit on and helping them take it off at the end of the class. Please do not take video during the class. Should your child need the toilet during class, the accompanying adult should support the child to the toilet if required. CHILD LESSONS @ MABGATE MILLS STUDIO: THE SKATE SANCTUARY Accompanying adults do not need to remain in the room while the session is in progress but must remain on the Mabgate Mills site. Children must be collected promptly at the end of the session. Should you be late to collect your child, we reserve the right to refuse further bookings for your child. If we are unable to contact you, we will reach out to your emergency contact. Failing this, we will contact the LADO (local authority designated officer) at Leeds City Council. Discipline Policy •Verbal warning for minor safety/behaviour issues •Time-out from skating activity •Parent conference for repeated issues •Removal from class for poor or unsafe behaviour or repeated rule violations. No refunds will be issued for dismissal in these circumstances
RESPECT POLICY: This website is operated by Roller Girl Gang CIC trading as “The Skate Sanctuary”. Where these terms and conditions use terms such as "we", "us" and "our" they refer to Roller Girl Gang CIC trading as “The Skate Sanctuary”. The Skate Sanctuary is dedicated to providing a harassment-free and inclusive event experience for everyone regardless of gender identity and expression, sexual orientation, disabilities, neurodiversity, physical appearance, body size, ethnicity, nationality, race, age, religion, or other protected category. We do not tolerate harassment of event participants in any form. The Skate Sanctuary takes violations of our policy seriously and will respond appropriately. All participants of The Skate Sanctuary events must abide by the following policy: Be excellent to each other. We want the event to be an excellent experience for everyone regardless of gender identity and expression, sexual orientation, disabilities, neurodiversity, physical appearance, body size, ethnicity, nationality, race, age, religion, or other protected category. Treat everyone with respect. Participate while acknowledging that everyone deserves to be here - and each of us has the right to enjoy our experience without fear of harassment, discrimination, or condescension, whether blatant or via micro-aggressions. Jokes shouldn’t demean others. Consider what you are saying and how it would feel if it were said to or about you. Speak up if you see or hear something. Harassment is not tolerated, and you are empowered to politely engage when you or others are disrespected. The person making you feel uncomfortable may not be aware of what they are doing, and politely bringing their behaviour to their attention is encouraged. If a participant engages in harassing or uncomfortable behaviour, the event organisers may take any action they deem appropriate, including warning or expelling the offender from the event with no refund. If you are being harassed or feel uncomfortable, notice that someone else is being harassed, or have any other concerns, please contact a member of the event staff immediately. Harassment is not tolerated. Harassment includes, but is not limited to: verbal language that reinforces social structures of domination related to gender identity and expression, sexual orientation, disabilities, neurodiversity, physical appearance, body size, ethnicity, nationality, race, age, religion, or other protected category; sexual imagery in public spaces; deliberate intimidation; stalking; following; harassing photography or recording; sustained disruption of talks or other events; offensive verbal language; inappropriate physical contact; and unwelcome sexual attention. Participants asked to stop any harassing behaviour are expected to comply immediately. This policy extends to talks, forums, social media groups, workshops, social media, parties, hallway conversations, all attendees, partners, sponsors, volunteers, event staff, etc. You catch our drift. The Skate Sanctuary reserves the right to refuse admittance to, or remove any person from, any The Skate Sanctuary hosted event (including future The Skate Sanctuary events) at any time in its sole discretion. This includes, but is not limited to, attendees behaving in a disorderly manner or failing to comply with this policy, and the terms and conditions herein. If a participant engages in harassing or uncomfortable behaviour, the event organisers may take any action they deem appropriate, including warning or expelling the offender from the event with no refund. Our event staff can usually be identified by special sashes/attire. Our zero-tolerance policy means that we will look into and review every allegation of violation of our Code of Conduct and Anti-Harassment Policy and respond appropriately. Please note, while we take all concerns raised seriously, we will use our discretion as to determining when and how to follow up on reported incidents and may decline to take any further action and/or may direct the participant to other resources for resolution. Event staff will be happy to help participants contact venue security or local law enforcement, provide escorts, or otherwise assist those experiencing discomfort or harassment to feel safe for the duration of the event. We value your attendance. Why this policy is important: Harassment at events and in online communities is unfortunately common. Creating an official policy aims to improve this by making it clear that harassment of anyone for any reason is not acceptable within our events and communities. This policy may prevent harassment by clearly defining expectations for behaviour, aims to provide reassurance, and encourages people who have had bad experiences at other events to participate in this one.
STAFF TRAINING POLICY: This website is operated by Roller Girl Gang CIC trading as “The Skate Sanctuary”. Where these terms and conditions use terms such as "we", "us" and "our" they refer to Roller Girl Gang CIC trading as “The Skate Sanctuary”. We pride ourselves on having the best instructors and qualified coaches. The majority of our coaches are emergency first aid trained, and we are working to have all our coach team with more than the minimum legal requirements for health and safety. Our coaches are experienced skaters and have lots of experience of running workshops or teaching others. We carry out regular instructor training to ensure we have consistency in our delivery of technique. We also carry out regular staff training to ensure we have awareness of any issues we feel need highlighting, including with our volunteer skate marshalls. We carry out regular training for our shop staff to ensure all staff are able to support the growing skate community.
SAFEGUARDING, VULNERABLE PERSON AND CHILD PROTECTION POLICY: This website is operated by Roller Girl Gang CIC trading as “The Skate Sanctuary”. Where these terms and conditions use terms such as "we", "us" and "our" they refer to Roller Girl Gang CIC trading as “The Skate Sanctuary”. Here at The Skate Sanctuary, we are committed to ensuring our events, classes and our shop remain safe spaces for everyone. Roller skating can have an incredible impact on wellbeing, often providing opportunities for selfcare, achieving new goals, a chance to meet new people, and have a great time! The welfare of every person skating with The Skate Sanctuary is critical to us and as a team we particularly prioritise the welfare of vulnerable adults, young people, and children to offer support and create spaces which are safe and happy for everyone. Our Lead Instructor and Lead Safeguarding Officer maintain up to date Enhanced DBS checks. A trained first aider will be present at every session. The Lead instructor is fully coach certified, with all other coaches and skate marshals receiving thorough training. This training is regularly updated to ensure the best practice from every member of the team. Whether an event is big or small, we believe that all vulnerable adults, young people, and children have the right to enjoy skating safely, be respected and kept safe. In the event of any interaction with a vulnerable adult, young person or child which you feel may have breached our policies or not met our high standards, please make the Lead Marshall aware at the event and please follow up in writing within 48 hours at: skate@rollergirlgang.co.uk. In event of an emergency please contact Leeds City Council’s Safeguarding Officer by phone on 0113 2224401 or email at: general.enquiries@leeds.gov.uk, the Police, or the NSPCC. HEALTH & SAFETY Health and safety regulations require provision of adequate and appropriate equipment, facilities and trained individuals to enable first aid to be given to employees at work. Whilst this may not directly relate to voluntary sports clubs, there is still a need to understand and communicate the club’s and individuals’ responsibilities in relation to club activities and events. EQUITY We do our best to support everyone to access roller skating, regardless of diagnosed/recognised disorders, disability or socio-economic background, gender, sexuality, mental wellness or mental ill health, ethnic minority or cultural heritage. We respect that lived experiences will be different, and that some groups may experience roller skating differently. We are constantly striving to enable more groups of the community to access roller skating through our provision, although we are currently limited by the space we have.
SKATE PASS POLICY TERMS & CONDITIONS OF BOOKING This website is operated by Roller Girl Gang CIC trading as “The Skate Sanctuary”. Where these terms and conditions use terms such as "we", "us" and "our" they refer to Roller Girl Gang CIC trading as “The Skate Sanctuary”. Our regular Terms and Conditions of booking apply to all booked places, regardless of if they are booked with a Skate Pass or not. We require at least 24 hours notice to reschedule any class. We are a small business and are unable to fill places with less notice. To reschedule, please send an email to skate@rollergirlgang.co.uk. We are unable to accept cancellation requests via WhatsApp, DM or social media messaging. FAIR USE If you miss more than 2 classes/events per month without letting us know that have been booked with your Skate Pass, do not attend and do not give us the required 24 hours + notice, we may restrict your booking activity. This means we will ask you to book via email with our team for a period of time at our discretion. Should you book more than the allotted number of classes, we will first ask for additional payment. If payment is not received, we reserve the right to cancel additional classes. If we deem you are intentionally misusing your Skate Pass, we reserve the right to deactivate your skate pass with no refund. COOLING OFF PERIOD If you change your mind within 14 days of signing up for your Skate Pass, and change your mind, we will refund you in full providing you have not booked and attended any skate sessions. If you have attended sessions, we will still cancel your skate pass, but we will deduct the standard class fee as published on the session/s. We ask you to let us know at least 24 hours in advance of a session start time that you are unable to attend, to allow us to reschedule your place, and offer it to another skater.
PRIVATE ROLLER SKATE EVENT BOOKING POLICY This website is operated by Roller Girl Gang CIC trading as “The Skate Sanctuary”. Where these terms and conditions use terms such as "we", "us" and "our" they refer to Roller Girl Gang CIC trading as “The Skate Sanctuary”. COMMUNICATION When you make a booking, we assume the person making the enquiry is: Over 18 Taking responsibility for the group booking Able to respond to any requests for information from us, within 48 hours of the request being made. All our quotes are bespoke and are based on the information you have given us about your event Price depends on: •Type of venue •Distance to your venue from Leeds •Number of guests involved (as this affects number of pairs of roller skates and the number of staff we will require) •How long the event lasts – including set up and pack down time •The time of the event •Whether you are booking a workshop or roller disco We will use the price matrix sent to you to create your quote. We will usually ask for a 30-minute clarity call, to discuss your requirements in order to provide a quote You should tell us about any participants that may have additional needs. – This will not necessarily affect your quote (unless we need to have a higher staff- participant ratio) We need to be notified of your skate hire and protective equipment requirements at your earliest convenience, but no later than 14 days before the event. Should you not return this form on time, we will simply bring a selection of skate hire sizes, according to the number of pairs that have been booked We will need you to provide a mobile number in case we need to contact you urgently on the day of the booking. DEPOSIT To secure your preferred date, we require a non-refundable deposit of 25% of the total invoice amount. This recognises the work we need to undertake in order to ensure we have the staff available to support your event. Your date is only secure once the deposit has been paid. We will confirm receipt of this and confirm your booking. If you need to change the date, we will need to treat this as a new booking, and a new deposit will be required. We assume you have permission of the venue owner to hold a roller-skating activity. If we arrive and this permission has not been granted, we will consider it to be a cancellation of less than 48 hours notice and no refund will be given. PAYMENT OF THE BALANCE: We require the payment in full at least 14 working days in advance of the event date. We will remind you that your payment is due. Should we not receive this, we may not be able to attend your event. We will not attend your event unless full payment has been received. We will charge a late fee based on a daily interest charge of 2% + £40 for invoices under £1000 and 1% + £70 for invoices over £1000. PAPERWORK PROVIDED BY US We will provide our Public Liability Insurance on receipt of the deposit. We will provide a copy of our Waiver on receipt of the deposit. To speed up the process of getting everyone rolling on the day of your event, we recommend this is completed in advance. All participants must have a completed waiver before roller skating. We will provide a risk assessment, only if it is explicitly included as part of our quote to you. If you are booking a workshop, we will provide details of skill level. For example, at an intermediate level roller dance workshop, we would not expect to hire roller skates to complete beginners. VENUE DIRECTIONS We require clear directions to your venue, including direction to a loading area. These should be detailed on your booking form. We expect the loading to be at the same level, without steps or stairs. Access ramps or lifts are fine. You will provide us with free parking or parking permit if required. THE VENUE SPACE If our staff arrive at the venue and feel the space provided is unsuitable, we will do our best to suggest an alternative solution. Safety is our primary concern, and we will not allow a booking to go ahead in an unsuitable space. This situation will be avoided by ensuring that you request a Risk Assessment from us at the Quotation stage. CANCELLATIONS If we are prevented from attending your event due to an accident or sudden illness, you will receive a full refund of monies paid (minus the deposit). However, The Skate Sanctuary will not incur any additional liability for non-appearance. If you cancel more than 14 days in advance of your event, you will have no further payments to make. FORCE MAJEURE CANCELLATIONS Should we be unable to carry out your event because we are prevented due to reasons beyond our reasonable control, for example terrorist threat, extreme weather eg. earthquake, flooding or government restrictions, we will reschedule at the earliest convenient date. OUR EQUIPMENT Our adult roller skates are high quality roller skates in sizes UK 3 - 15 and children's sizes from Jnr 8 - UK2. They undergo regular maintenance. Our protective pads, including knee pads, elbow pads and wrist guards are also available to be used, and we will bring these with us, including some packs in children’s sizes. We may take video of the floor before and after our session if we have any concerns about the floor. WHAT WE DO Roller disco: unpack and run skate hire (if booked), including sanitising equipment and ensuring safety equipment is worn correctly. We will support individuals to get rolling, by giving them a few quick tips. We will encourage and support participants to join in with any dances or games we may run on our roller skates. Participation is not compulsory. Should we notice that some participants are particularly distressed, we encourage them to sit and watch and join in again when they feel ready. We do not hold hands with participants to support their balance. If you feel it is appropriate, you are welcome to have additional non-skating guests to support participants. Non-skating guests must not get in the way of skating guests. Workshop: unpack and run skate hire (if booked), including sanitising equipment and ensuring safety equipment is worn correctly. We will lead the workshop that has been booked. Our instructor team are used to supporting a wide range of ability levels. If it is clear that participants do not have the skill required to access the workshop, we will do our best to support them, but we will remain focussed on the workshop theme. LIABILITY AND GENERAL SAFETY Roller skating is a risky activity. The Skate Sanctuary shall accept no responsibility whatsoever for any injuries or loss incurred by the client or its guests, associates or agents during the event. We are not responsible for any damage, injury, death or loss you may incur whilst roller skating. We require every participant to sign a waiver of liability document prior to receiving their roller skates. For participants under 18, a parent or legal guardian is required to complete this form. The Skate Sanctuary holds full, current, public liability insurance and take the safety and well being of participants at classes, workshops, events and parties very seriously. We assume that participants wishing to roller skate do not have an existing medical condition that could be aggravated by roller skating. These include, but are not limited to, high blood pressure, brittle bones or joint injuries. If participants are pregnant, we strongly advise against roller skating. Participants must not be visibly under the influence of alcohol or drugs. We reserve the right to refuse to provide roller skates to participants if we feel they will be a danger to themselves or others. We expect some safety procedures to be followed while we are roller skating. These are common sense, and include No skating while eating or drinking, including chewing gum. Look where you are going. Follow our instructors / marshall directions at all times. Have a great time! ACCESSIBILITY We are working hard to make roller skating as accessible to all participants, regardless of age, gender, socio-economic background, sexuality, ability, race or anything else that may impede. Should you have participants that have additional needs, you must tell us at the time of booking. We will assume that you will have put support in place for these individuals as required, for example with a carer or by telling us you require a session with no music. ABOUT OUR COMPANY: Roller Girl Gang is a Community Interest Company, and we re-invest all profits into the development of our skate community. We want to provide a safe space where everyone is welcome to participate, develop confidence and connect with others. We are working particularly hard to engage hard-to-reach members of our local community in Leeds, particularly families living in poverty, ethnic minorities and the LGBTQIA2S+ community, who would benefit the most from developing resilience and self-confidence through learning to roller skate. Non-competitive roller skating is a great social activity and increases both mental and physical well being, and we are also working alongside charities who support all sectors of the community.
BESPOKE SERVICES (PROMO, MEDIA & MENTORING) Terms and Conditions This website is operated by Roller Girl Gang CIC trading as “The Skate Sanctuary”. Where these terms and conditions use terms such as "we", "us" and "our" they refer to Roller Girl Gang CIC trading as “The Skate Sanctuary”. COMMUNICATION When you make a booking, we assume the person making the enquiry is: Over 18 Taking responsibility for the group booking Able to respond to any requests for information from us, within 48 hours of the request being made. BESPOKE QUOTES These depend on: We will quote for bespoke work related to roller skating following a clarity call to establish your requirements– this could be, but not limited to: Walkarounds, Performances, Demonstrations, Presentations, Media Appearances, Mentoring, Public Speaking Prices will depend on the type of work and length of the service time, preparation and admin costs, travel expenses and number of people required. Please make sure you are clear about the theme of your event and communicate with us about costume choices. If you are booking us for a roller dance performance and you would like to select a song, this needs to be done at this stage, as we will require time to choreograph and rehearse. We expect you to provide any promotional items you would like us to give out in walkarounds. If you later change your mind on these details, it will likely incur extra cost, as we may need further rehearsal time, or need to purchase a different costume. Please note that our costumes are always family friendly. Some of our performers have tattoos. If you do not wish to have visible tattoos, please make this clear at the time of booking. DEPOSIT To secure your preferred date, we require a non-refundable deposit of 25% of the total invoice amount. This recognises the work we need to undertake in order to ensure we have the staff available to support your event. Your date is only secure once the deposit has been paid. We will confirm receipt of this and confirm your booking. If you need to change the date, we will need to treat this as a new booking, and a new deposit will be required. We assume you have permission of the venue owner to hold a roller-skating activity. If we arrive and this permission has not been granted, we will consider it to be a cancellation of less than 48 hours’ notice and no refund will be given. PAYMENT OF THE BALANCE: We require the payment in full at least 14 working days in advance of the event date. We will remind you that your payment is due. Should we not receive this, we may not be able to attend your event. We will not attend your event unless full payment has been received. We will charge a late fee based on a daily interest charge of 2% + £40 for invoices under £1000 and 1% + £70 for invoices over £1000. PAPERWORK PROVIDED BY US We will provide our Public Liability Insurance on receipt of the deposit. We will provide a copy of our Waiver on receipt of the deposit. To speed up the process of getting everyone rolling on the day of your event, we recommend this is completed in advance. All participants must have a completed waiver before roller skating. We will provide a risk assessment, only if it is explicitly included as part of our quote to you. PAPERWORK PROVIDED BY US We will provide our Public Liability Insurance on receipt of the deposit. We will provide a copy of our Waiver on receipt of the deposit. To speed up the process of getting everyone rolling on the day of your event, we recommend this is completed in advance. All participants must have a completed waiver before roller skating. We will provide a risk assessment, only if it is explicitly included as part of our quote to you. If you are booking a workshop, we will provide details of skill level. For example, at an intermediate level roller dance workshop, we would not expect to hire roller skates to complete beginners. VENUE DIRECTIONS We require clear directions to your venue, including direction to a loading area. These should be detailed on your booking form. We expect the loading to be at the same level, without steps or stairs. Access ramps or lifts are fine. You will provide us with free parking or parking permit if required. THE VENUE SPACE The Skate Sanctuary assume you have checked with the venue manager that roller skating is allowed on their premises. Upon arrival to your venue, our staff will conduct a risk assessment of the space and if there are any concerns, we will inform you immediately. Safety of our staff and the public is our priority. If there are safety concerns, we will not go ahead with the booked event until they have been satisfactorily resolved. This will be deemed as a cancellation by you. This situation will be avoided by ensuring that you request a Risk Assessment from us at the Quotation stage CANCELLATIONS If we are prevented from attending your event due to an accident or sudden illness, you will receive a full refund of monies paid (minus the deposit). However, The Skate Sanctuary will not incur any additional liability for non-appearance. If you cancel more than 14 days in advance of your event, you will have no further payments to make. FORCE MAJEURE CANCELLATIONS Should we be unable to carry out your event because we are prevented due to reasons beyond our reasonable control, for example terrorist threat, extreme weather e.g. earthquake, flooding or government restrictions, we will reschedule at the earliest convenient date. LIABILITY Roller skating is a risky activity. The Skate Sanctuary shall accept no responsibility whatsoever for any injuries or loss incurred by the client or its guests, associates or agents during the event. We are not responsible for any damage, injury, death or loss you may incur whilst roller skating. The Skate Sanctuary holds full, current public liability insurance and take the safety and well being of participants, performers and audience very seriously. Our equipment: We maintain our roller skates as required. Our roller skates will not damage any floor. We will inspect the floor before, during and after your session, including taking video of it if necessary. About The Skate Sanctuary: Revolutionizing Roller Skating in the Heart of Leeds Founded as a passion project in 2015, before later registering at Companies House, it was during the global pandemic of 2020, that The Skate Sanctuary emerged as a beacon of connection when the world needed it most. At their innovative dual-purpose headquarters in Mabgate Mills (est. 2024), The Skate Sanctuary serves as both premium retail destination and vibrant studio space, creating the ultimate haven for skaters of all abilities. This award-winning Community Interest Company doesn't just sell equipment—they curate life-changing experiences. What sets them apart? Their team of instructors who all discovered skating as adults, bringing authentic understanding to every lesson. They've masterfully designed their programming to fit modern lifestyles, making this exhilarating sport accessible to everyone regardless of schedule constraints. The results speak volumes: thousands of transformed lives, boosted confidence, improved wellbeing, and a thriving community bound together by wheels and genuine connection. In just a few short years, they've established themselves as trusted industry leaders and created an oasis where people discover new strengths they never knew they possessed. At The Skate Sanctuary, skating isn't just about movement—it's about finding yourself, building unbreakable bonds, and experiencing the pure joy of gliding through life with newfound freedom and confidence.
ROLLER SKATE AND PROTECTIVE EQUIPMENT HIRE AGREEMENT & TERMS AND CONDITIONS This website is operated by Roller Girl Gang CIC trading as “The Skate Sanctuary”. Where these terms and conditions use terms such as "we", "us" and "our" they refer to Roller Girl Gang CIC trading as “The Skate Sanctuary”. ROLLER SKATE HIRE PROVIDED BY THE SKATE SANCTUARY Skate hire is available for up to 50 pairs of skates in increments for 10 in a variety of popular UK shoe sizes, from Junior UK 8 to Adult UK 15. When booking hire skates, if you are unsure of the exact size requirements, you can indicate "adults / youth group / Key Stage 1 age children" and we can help guide you. Protective Equipment hire is available for up to 30 sets in increments of 10 provide a range of sizes to complement your chosen skate sizes. Helmet hire is available for up to 30 sets in increments of 10 provide a range of sizes to complement your chosen skate sizes. Insurance of our skates is not included for your party or event. We strongly recommend that you purchase or investigate your insurance needs before purchasing skate hire. When using the roller skates and protective equipment the Hirer must ensure users of the hired items skate in a responsible and safe manner. If The Skate Sanctuary is made aware of any antisocial behaviour whilst using the roller skates and protective equipment, the roller skates and protective equipment will be recalled immediately, the roller skates and protective equipment hire terminated, and the Hirer will be excluded from hiring roller skates and protective equipment from The Skate Sanctuary in the future. Depending on the severity of the behaviour, The Skate Sanctuary may seek to press charges for equipment damage. THE HIRER The Hirer must be over the age of 18. The Hirer is responsible for the roller skates and protective equipment hired and it is the Hirer’s responsibility to keep the items hired safe from damage, loss or theft, use it in a proper manner and not subject it to any misuse or unfair wear and tear. The Hirer will not transfer or subcontract the roller skates and protective equipment to another party. The roller skates and protective equipment remains the property of The Skate Sanctuary at all times and the Hirer shall have no right, title or interest in the roller skates and protective equipment. The Hirer is responsible for ensuring that they have the relevant insurances and licences for usage of the hired items by themselves or their participants The Hirer agrees that The Skate Sanctuary are entirely free from liability, including financial responsibility from injuries incurred, regardless of how injuries are caused whilst using the hired items. DEPOSIT A refundable deposit of £50 per 10 pairs of roller skates will be taken to secure a booking. This is not subject to VAT Up to 10 pairs = £50 refundable deposit 11 - 20 pairs = £100 refundable deposit 21 - 30 pairs = £150 refundable deposit 31 - 40 pairs = £200 refundable deposit 41 - 50 pairs =£250 refundable deposit The deposit will be refunded to the same payment method as purchase once the roller skates and protective equipment is returned, and a member of The Skate Sanctuary staff is satisfied the roller skates and protective equipment is in the same condition as when it was lent out to the Hirer. Depending on the skate drop off time, and available staff at The Skate Sanctuary shop, it may not be possible to process the deposit immediately. The Skate Sanctuary will process the deposit within 2 working days of receiving the skates and equipment back into our stock. CANCELLING THE HIRE AGREEMENT Cancellation of this agreement must be made in writing to shop@rollergirlgang.co.uk A full refund of deposit and hire fee will be issued, as long as the cancellation is made before 7 days (168 hrs) of the event start date. DAMAGES & LOSSES The Hirer must return the roller skates and protective equipment in the condition it was lent out or be subject to pay for any damage. Any damage caused by neglect is the Hirer’s responsibility and will be charged for. Any damage is charged at the following rates and will be deducted from the deposit. Lost skate(s) - pair £50 per pair (adult) £35 children’s adjustable skates Lost protective pad (any part of a set) £10 per set Lost toe-stop £8 Damage to skates rendering the skates beyond use - £50 to replace the pair (adult) £35 children’s adjustable skates Broken lace £6 per lace Damage to wheels £5 per wheel If the roller skates and protective equipment are stolen, the Hirer is responsible for reporting the incident to the Police within 24 hours, and a crime reference number must be provided by the Hirer to The Skate Sanctuary within 24 hours via phone or email. If the roller skates and protective equipment is lost or stolen, an excess of £50 per pair of skates and/or £10 per set of protective pads or helmet will be required to be paid. The Skate Sanctuary strongly recommends you have suitable insurance to cover lost or stolen equipment. 5. Using the roller skates and protective equipment 72 HOURS ROLLER SKATE HIRE All orders for 72 hr Skate Hire should be made directly via our website using the following page: https://www.rollergirlgang.co.uk/product-page/skate-hire-party-package We are unable to offer delivery for our 72 hr Hire service Skate Hire skates will need to be collected from and returned to The Skate Sanctuary at Mabgate Mills. Parking is available at The Skate Sanctuary for collection / drop off. Your order will be packed into boxes or bags suitable for transportation. Depending on the size of your order, we can advise about the size of boxes. We are unable to accept any liability for damage caused to your vehicle when loading, unloading or in transit. You are responsible for ensuring the skates are anchored securely within your vehicle. Full payment of the hire fee is required at time of booking. A £50 refundable deposit is required per 10 pairs of skates hired, which will be taken when the equipment is collected. Please ensure you return hire equipment during The Skate Sanctuary opening hours. We recommend you allow at least an hour before closing time, for everything to be checked so we can return your deposit promptly. 7 DAY (AND LONGER) ROLLER SKATE HIRE All Skate Hire for more than 72hrs are processed via our bespoke process by emailing skate@rollergirlgang.co.uk or using the form on this page: https://www.rollergirlgang.co.uk/largescaleskatehire Price will be determined based on the number of skates and protective equipment required and length of the hire agreement. For additional weeks over the initial hire period of 7 days, by the same hirer, we can offer a 20% discount. (E.g. Week 1 - full price. Week 2 - minus 20%) A £50 refundable deposit is required per 10 pairs of skates hired. This will be included in the quote provided to you and is not subject to VAT Hired Roller Skates can be collected by the hirer or Delivered to Mainland UK by our delivery partner All delivery estimates will be given once we know your order, as prices change according to the weight and volume of packages. Delivery to areas considered non-mainland UK may be possible, according to the scope of our delivery partner and may incur additional charges. We will require a full delivery address and size of order to create a bespoke quote for you.
TERMS AND CONDITIONS - PRIVATE ROLLER-SKATING COACHING This website is operated by Roller Girl Gang CIC trading as “The Skate Sanctuary”. Where these terms and conditions use terms such as "we", "us" and "our" they refer to Roller Girl Gang CIC trading as “The Skate Sanctuary”. SESSION PACKAGES • All coaching packages must be used within 6 months from the date of purchase • Sessions are 60 minutes in duration • Packages are non-transferable and non-refundable • Unused sessions will expire after the package end date • All sessions will be held at The Skate Sanctuary studio at Mabgate Mills, LS9 7DZ • Sessions include equipment hire if required. SCHEDULING AND CANCELLATIONS 1. Booking Sessions o All sessions must be booked in advance via skate@rollergirlgang.co.uk o Sessions are subject to instructor and facility availability 2. Cancellation Policy o 48-hour notice is required for all cancellations o Sessions cancelled with less than 48 hours’ notice will be counted as completed o Exceptions may be made for genuine emergencies at the instructor's discretion 3. Rescheduling o Cancelled sessions (with proper notice) can be rescheduled within the package timeframe o Rescheduling is subject to instructor availability o Sessions cannot be rescheduled beyond the package expiry date 4. Instructor Cancellations o If the instructor needs to cancel, the session will not be counted against your package o A make-up session will be offered at the earliest mutual convenience o In case of instructor illness or emergency, you will be notified as soon as possible CLIENT RESPONSIBILITIES • Arrive on time and ready to skate • Wear appropriate safety gear (helmet, wrist guards, knee pads, elbow pads) this is at your discretion as all skaters must complete a waiver of liability. • Inform the instructor of any relevant medical conditions or injuries • Follow all studio rules and safety guidelines PAYMENT TERMS • Full payment is required at time of package purchase • Additional sessions can be purchased once current package is completed • No refunds for partially used packages Package Extension / Add-ons • One-time extension of up to 30 days may be granted for extenuating circumstances • Extension requests must be made before package expiration • Extension fee of £30 applies • If you have added the re-cap video option, you will receive a personalised video covering the key coaching points, skills and techniques covered in your session within 3 days of your session ending. This will be shared via our Google Drive for your private use only. You will have access to any videos for a further 6 months after the package end date. The instructor reserves the right to modify these terms with reasonable notice to students.
All our policies in PDF format
