Roll Call 15 min Phone Consultation
Book an appointment to talk about roller skate options with a member of our team.
Service Description
Roll Call connects you with expert skaters for quick, focused video consultations about all things roller skates. Book a 20-minute call with our knowledgeable team to get personalized advice. Whether you're: *Searching for your perfect first pair *Looking to upgrade your current skates *Unsure about sizing or fit *Seeking specific brand recommendations *Needing help with skate issues Our experienced team is ready to roll with answers. We promise to only recommend what you truly need - no upselling, no unnecessary gear. As a Community Interest Company, our mission is simple: help roller skating thrive across the UK. Every purchase with our company directly supports our work creating safe, accessible skate spaces for everyone. By choosing us for your skating needs, you're not just buying skates - you're investing in the future of UK roller skating. So pick a time and tell us how we can help you with roller skates.
Cancellation Policy
Your fee paid is for consultation about wheels with a member of our team and fitting of the wheels onto your skates. We are happy for you to try up to three sets of wheels. The amount you have paid will then be deducted from any subsequent wheels you purchase or order. We can fit these wheels to your skates for you. We are only able to offer a same-day discount of your trial fee. All skaters must complete or hold a valid waiver. All identities and genders are welcome. We welcome inline skaters. Skateboards, scooters and heelys are not allowed. You authorise The Skate Sanctuary to take photographs and video of the session to share on their website and social media. Please speak to a member of the TSS team at the session if you do not wish your image to be included. Published event times reflect venue availability time - you may be asked to remove your skates up to 15 minutes before the published end time in order for us to clear the venue on time. By booking you accept our Respect policy as well as our liability waiver Waiver of Liability - You agree that you undertake all roller skating at your own risk. If you are booking on behalf of other people, you assume this risk on their behalf. You agree not to hold The Skate Sanctuary, its staff or volunteers liable for any accident or injury that may occur. The Skate Sanctuary are able to offer to reschedule or refund your class when you provide 24 hours or more notice by email only to: skate@theskatesanctuary.co.uk Should The Skate Sanctuary cancel the event, you will be refunded in full. We are only able to refund the value of the ticket you paid. Any extra costs incurred will not be refunded. Our cancellation and refund policy is in line with standard event and ticket policies as outlined by Citizens Advice. Wellness Policy - By booking a ticket, we will assume you are well and there are no reasons you should not be roller skating. It is impossible to provide an exhaustive list of conditions which would prevent you from skating. If you are in any doubt regarding your fitness to skate, please consult a medical professional before booking a ticket. If you feel you have a reason, medical or otherwise that your skating ability may be impaired, you must inform a member of the TSS team at the start of the session If after talking with a member of the team you decide not to skate, no refund will be given unless the required 24 hr notice period has been met.
